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Text Messaging in an Academic Library: Integrating SMS into Digital Reference |
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| Abstract: | ABSTRACT In spring 2005, Sims Memorial Library at Southeastern Louisiana University initiated “Text A Librarian,” a service that enables Southeastern students, faculty, and staff to use the text message feature of their cell phones to send questions to and receive answers from the library. Librarians at Sims use a dedicated text messaging telephone number and “e-mail/SMS” conversion software, provided by Altarama Systems and Services, to send and receive text messages. |
| Keywords: | Text messaging electronic mail reference services automation reference services Louisiana College and University libraries reference services cell phones SMS |