| Abstract: | The article explores the role of vendor training in the long-term relationshio that exists between libraries that ~urchase an integrated online library system and vendors that market ind support such svsterns. Ernohasis is eiven to the res~onsibilitv vendors have to proierly train library so as to'insure successful imple- mentation and use of their online system. Analysis and evaluation of vendor training programs is stressed and suggestions are given for how vendors can possibly improve the training provided to their users. |
