An Evaluation of the Brandeis Model of Reference Service at a Small Academic Library |
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| Abstract: | Abstract The Brandeis model of reference service features two tiers of staff, a first tier of non-professional workers and a second tier of professional librarians, and separate, yet interconnected, working environments. The non-professionals work the Information Desk, and the professionals work out of their offices. This study finds that while the model might be suited to a large graduate university library, it is not an efficient use of professional resources when the non-professionals are often unevenly-trained work-study students of varying skills or interest, or where the volume of reference questions, rather than “directional” questions, does not justify a two-tiered model. |
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