| 高校图书馆化解读者投诉之我见 |
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| 引用本文： | 袁建娟.高校图书馆化解读者投诉之我见[J].大学图书情报学刊,2008,26(6):66-70. |
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| 作者姓名： | 袁建娟 |
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| 作者单位： | 南京信息工程大学,210044 |
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| 摘 要： | 读者投诉是高校图书馆服务工作中常见的问题。正确认识读者投诉、有效处理和减少读者投诉的问题，不断提蔼服务质量，是图书馆良性发展、实现最终目标的必由之路。
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| 关 键 词： | 高校图书馆 读者投诉 读者服务 |
My opinions on how to resolve the contradictions between the universities library and readers |
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| YUAN Jian-juan.My opinions on how to resolve the contradictions between the universities library and readers[J].Journal of Academic Library and Information Science,2008,26(6):66-70. |
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| Authors: | YUAN Jian-juan |
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| Institution: | YUAN Jian-juan (Nanjing University of Information Science ＆ Technology, Nanjing 210044, China) |
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| Abstract: | The complaints from readers are the common occurrence in the library services. The article discusses how to correctly recognize the complaints, effectively handle and reduce the complaints. It is the only way for the library to improve the service work, achieve the virtuous development, and reach the final goal. |
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| Keywords: | the universities library and readers the complaints from readers the service for readers |
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