Change management in extremis: A case study |
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| Authors: | Elena Carrillo |
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| Institution: | University of Illinois at Chicago, Richard J. Daley Library, Chicago, IL, USA |
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| Abstract: | After 40 years under one manager, the Circulation Department at the Richard J. Daley Library was long past due for a change. The challenge of reorganizing included interesting and interrelated aspects: changes to workflows and assignments, moving staff and functions inside the department and across departments, and a deep dive into the culture to which staff had become habituated. Managers eliminated redundancies and increased services, effectiveness, productivity, and joy. This case study is a testament to how successful change happens with patience, respect, and a willingness to be flexible. |
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| Keywords: | Access services change management change resistance collection maintenance leadership reorganization teamwork user services |
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