| Institution: | 1. Reference and Instructional Services Librarian, Quinn Library, Fordham University, New York, NY, USA;2. Intercampus and Interlibrary Loan Support Staff, Quinn Library, Fordham University, New York, NY, USA;3. Circulation and Reserves Support Staff, Quinn Library, Fordham University, New York, NY, USA |
| Abstract: | Many academic libraries rely on a student workforce for everyday operations, interacting with patrons, and assistance with larger projects. Training these students for such multifaceted and customer-service-focused positions can be a challenge. This article traces an overhaul of training procedures made during the transition to a centralized, services desk workflow. All aspects of training a large student workforce, from planning and presentation to assessment, are outlined. Interactive group sessions and peer-to-peer reinforcement of procedures have proven to be most effective in training student workers for varied roles in an academic library. |
