Inter-organizational systems use and supply chain performance: Mediating role of supply chain management capabilities |
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| Institution: | 1. Department of Supply Chain and Information Systems, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana;2. Department of Information Systems, The University of Texas Rio Grande Valley, Edinburg, TX, USA;1. The Open University, Heerlen, the Netherlands;2. Alexandru Ioan Cuza University of Iasi, Iasi, Romania;3. University of Technology, Benguérir, Morocco;4. Uppsala University, Uppsala, Sweden;5. Adam Mickiewicz University, Poznan, Poland;1. Department of Business Information & Analytics, Daniels College of Business, University of Denver, 2101 S. University Blvd, Denver, CO, USA;2. Department of Computer Information Systems, J. Mack Robinson College of Business, Georgia State University, 35 Broad Street, Atlanta, GA, USA;1. Kent Business School, University of Kent, Sail & Colour Loft, The Historic Dockyard, Chatham, Kent ME4 4TE, United Kingdom;2. Facultad de Economía y Empresa, Universidad Diego Portales, Avda. Santa Clara 797, Huechuraba, Santiago, Chile;3. Department of Operations Management, College of Business, University of Dayton, 300 College Park, Dayton, OH 45469, United States;4. School of Management, Chongqing Jiaotong University, Xufu Dadao, Nanan District, Chongqing, China;1. Nottingham Trent University, Nottingham Business School, Nottingham, UK;2. University of Bedfordshire, Strategy and Management, Luton, UK;1. Sun Yat-Sen Business School, Sun Yat-Sen University, Guangzhou 510275 China;2. Franklin P. Perdue School of Business, Salisbury University, Salisbury, MD 21801, USA;3. Dillard College of Business Administration, Midwestern State University, Wichita Falls, TX 76308, USA |
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| Abstract: | Inter-organizational Systems (IOS) are network-enabled information systems that extend boundaries of an organization. There is a growing interest among researchers and practitioners to understand how the use of IOS enhances firm performance. In this study, we examine how IOS use impacts an organization’s supply chain management (SCM) capabilities and supply chain performance. Drawing on the resource-based view theory, we examine two mechanisms that are essential for enhanced supply chain performance: (a) efficient IOS external utilization regarding its networked partners and (b) the maximization of IOS organizational management capabilities in supply chain management. Using data from 193 respondents from various manufacturers and distributors of fast-moving consumer goods, we confirm all the hypotheses posited in the research model. The results demonstrate the dual effect of IOS use in improving operational supply chain performance, SCM capabilities, and the mediating role of SCM capabilities. We discuss contributions of the study to research and practice. |
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| Keywords: | Inter-organizational systems use Supply chain management capabilities Supply chain performance Resource-based view |
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