Chat Reference Training After One Decade: The Results of a National Survey of Academic Libraries |
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| Authors: | Christopher Devine Emily Bounds Paladino John A Davis |
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| Institution: | a Robert Morris University, 6001 University Boulevard, Moon Township, PA 15108, USA;b Robert Morris University, 6001 University Boulevard, Moon Township, PA 15108, USA;c Robert Morris University, 6001 University Boulevard, Moon Township, PA 15108, USA |
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| Abstract: | The first comprehensive national survey of all academic libraries in the United States which were conducting chat reference service was carried out to determine: what practices were being used to prepare personnel for chat reference service, what competencies were being taught, how and why training practices may have changed over time, and what modifications to current training practices were anticipated in the future. |
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