| 图书馆学科用户感知价值分析与提升策略 |
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| 引用本文： | 张明霞,金美玲.图书馆学科用户感知价值分析与提升策略[J].图书馆学研究,2012(15):80-82,97. |
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| 作者姓名： | 张明霞 金美玲 |
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| 作者单位： | 昆明学院图书馆 |
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| 摘 要： | 文章以顾客感知价值理论为基础,剖析了图书馆学科用户感知价值及其决定因素;结合图书馆学科服务的特点,提出了通过改善学科用户感知价值提升学科服务价值与效率的策略。
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| 关 键 词： | 学科服务 学科用户 感知价值 服务需求 服务期望 |
User Perceived Value Analysis and Promotion Strategy of Library Science |
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| Zhang Mingxia Jin Meiling.User Perceived Value Analysis and Promotion Strategy of Library Science[J].Researches in Library Science,2012(15):80-82,97. |
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| Authors: | Zhang Mingxia Jin Meiling |
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| Abstract: | Based on the theory of customer perceived value,the paper analyzes the determinants of library’s customer perceived value,and proposes a strategy that can promote the value and efficiency of library’s service by improving the customer perceived value of the subject. |
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| Keywords: | subject service subject user perceived value demand for services service expectations |
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