A cue or two and I'll trust you: Determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online |
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| Authors: | Ardion BeldadAuthor Vitae Thea van der GeestAuthor Vitae Michaël SteehouderAuthor Vitae |
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| Institution: | a University of Twente, Faculty of Behavioral Sciences, Department of Technical and Professional Communication, P.O. Box 217, 7500 AE Enschede, The Netherlandsb University of Twente, Faculty of Behavioral Sciences, Department of Media, Communication, and Organization, P.O. Box 217, 7500 AE Enschede, The Netherlands |
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| Abstract: | This article discusses the results of a large-scale Internet survey (with 1156 respondents) that investigated the cues and factors that could positively influence Dutch Internet users' trust in government organizations in terms of their usage and processing of citizens' personal data. Confidence in online privacy statements, as indicated by the results of this study, significantly influences trust in government organizations among Dutch Internet users with and without previous e-government experience. Among those with e-government experience, the quality of their online government transaction experience and a positive government organizational reputation can also increase their trust in government organizations, specifically in terms of how they process and use citizens' personal data. |
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| Keywords: | Online trust e-Government Information privacy Personal information Organizational reputation |
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