Factors affecting the continuation to use and e-WOM intention of online library resources by university students: A study in Indonesia |
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| Institution: | 1. Computer Science Department, BINUS Graduate Program – Doctor of Computer Science, Bina Nusantara University, West Jakarta, Indonesia;2. Fakultas Ilmu Komputer, Universitas Indonesia, Depok, Jawa Barat, Indonesia;3. Computer Science Department, School of Computer Science, Bina Nusantara University, Jakarta 11480, Indonesia;4. Faculty of Engineering, Kasetsart University, Thailand;1. University of Arizona, 1510 E University Blvd, Tucson, AZ 85721, USA;2. Tulane University, Turchin Business Library, 7 McAlister Place, New Orleans, LA 70122, USA;1. Sciences and Technology Library, University of Manitoba, Canada;2. Archives and Special Collections, University of Manitoba, Canada;1. Institute of Information Management, University of the Punjab, Lahore, Pakistan;2. Deputy Manager, Lahore University of Management Sciences, Lahore, Pakistan;1. Oregon State University Libraries & Press, 121 The Valley Library, Oregon State University, Corvallis, OR 97331, United States of America;2. Pontificia Universidad Catolica Madre y Maestra, CIEDHumano, Dominican Republic;1. Library Science Program, Department of Interdisciplinary Professions, East Carolina University, Mail Stop 172, 1000 E. 5th St., Greenville, NC 27858-4353, United States;2. School of Information Science, University of South Carolina, Davis College 103, Columbia, SC 29208, United States |
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| Abstract: | Online library resources can act as a trusted source to find various references for conducting research or writing research papers. With the increasing number of published papers, the use of online library resources becomes increasingly important for academics, including for university students. This study aims to investigate the factors that lead to the continued use of online library resources among university students in developing countries, especially Indonesia. We investigate the impact of resource quality, confirmation, satisfaction, perceived usefulness, perceived ease of use, and perceived enjoyment of users on their intention to continue using online library resources and the effect on e-WOM intention. This study will enhance the Post-Acceptance Model of Information System (IS) Continuance by adding several other constructs and tested using data from 215 university students in Indonesia who have used online library resources. The method used to analyze the data is Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results of the study indicate that satisfaction and perceived enjoyment have a significant effect on the intention to continue using online library resources. In addition, it was also found that the continuation intention to use online library resources also affects the user's intention to convey it to others (e-WOM intention). This study provides insight to online library resources service providers in making improvements and formulating strategies to increase users' intentions to continue using their online library resources. |
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