| Abstract: | Leaders such as Thomas Gilbert, Geary Rummier, and Edward Deming have argued that the greatest leverage for solving performance problems lies with solutions targeted at system or environmental factors (those under the control of management) versus individual performer factors. A 12‐item research instrument titled Achieving Productive Performance (APP) was developed based on the six variables that make up Gilbert's human performance model. MBA candidates whoworkfull‐time primarily in middle management positions were asked to make value judgments on strategies for producing productive performance (where value for the performance exceeds the costs), Results support the concept of leverage espoused by Gilbert, Rummier, and Deming. Implications for workplace learning and performance professionals are discussed. |
