Interruption management and office norms: Technology adoption lessons from a product commercialization study |
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| Institution: | 1. University of Toronto, Mechanical and Industrial Engineering, 5 King''s College Road, Toronto, ON M5S 3G8, Canada;2. University of Toronto, School of Environment, Rm 1016V, 33 Willcocks St., Toronto, ON M5S 3E8, Canada;1. School of Business, North South University, Block B, Bashundhara R/A, Dhaka, Bangladesh;2. School of Management, Haldane Building, Swansea University, Singleton Park, SA2 8PP, UK;1. Jožef Stefan Institute, Department of Computer Systems, Jamova cesta 39, SI-1000 Ljubljana, Slovenia;2. Faculty of Economics, University of Ljubljana, Kardeljeva ploščad 17, SI-1000 Ljubljana, Slovenia;3. Faculty of Computer and Information Science, University of Ljubljana, Tržaška cesta 25, SI-1000 Ljubljana, Slovenia;1. The Australian School of Business, University of New South Wales, New South Wales, Australia;2. School of Information, Renmin University of China, China |
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| Abstract: | This paper explores factors that influence technology adoption in an office environment, with an emphasis on technology aimed at managing focused and collaborative work by reducing unwelcome interruptions for its users. Based on surveys, focus groups, and usability studies, our findings suggest that workplace social norms play a pivotal role in the adoption and use of interruption management technologies. Our findings display a marked lag of social norms behind the importance placed on uninterrupted time by individuals; even when individuals see the efficacy of the technology, they often misjudge their peers’ attitudes, underestimating their colleagues’ similar needs. In spite of high levels of perceived usefulness reported by our participants, need and ease of use alone were insufficient to predict uptake; when technology has implications for the office behavioral environment, it must be supported by social norms encouraging adoption. Our results further suggest that feedback, which actively engages a product's user, could be crucial to encouraging prolonged use and enhancing the user experience. Although the findings are drawn from a pre-commercialization study of an interruption management technology, they are broadly relevant to technology adoption cases, with special salience for those within the office context. |
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| Keywords: | Technology adoption Social norms Feedback Productivity Interruption |
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