| 电子商务环境下退货逆向物流系统性能评价指标及实证研究 |
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| 引用本文： | 倪明,查玉莹.电子商务环境下退货逆向物流系统性能评价指标及实证研究[J].图书情报工作,2011,55(8):135-74. |
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| 作者姓名： | 倪明 查玉莹 |
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| 作者单位： | 华东交通大学经济管理学院 |
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| 基金项目： | 国家自然科基金项目，江西省社会科学规划课题 |
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| 摘 要： | 由于电子商务自身交易的局限性，会产生企业无法避免的退货问题。在分析电子商务环境下退货逆向物流产生的原因以及系统特征的基础上，从退货回收处理成本、时间以及服务三方面衡量电子商务环境下退货逆向物流系统的性能。通过实证研究，验证指标的实用性。
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| 关 键 词： | 电子商务 退货逆向物流系统 性能评价指标 |
| 收稿时间： | 2010-09-26 |
Return of Reverse Logistics System Performance Evaluating Indicator and Empirical Study Under E-commerce Environment |
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| Ni Ming,Zha Yuying.Return of Reverse Logistics System Performance Evaluating Indicator and Empirical Study Under E-commerce Environment[J].Library and Information Service,2011,55(8):135-74. |
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| Authors: | Ni Ming Zha Yuying |
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| Institution: | College of Economics and Management,East China Jiaotong University, |
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| Abstract: | As result of the e-commerce own transaction's limitation,the enterprise has avoidless questions of returned goods.Based on the analysis of the reason of return of reverse logistics and the character of system,from three aspects including the returned goods recovery processing cost,time and serves,establishes the return of reverse logistics system performance evaluating indicator under the e-commerce environment,to evaluate the return of reverse logistics system's performance.The paper also confirms the targ... |
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| Keywords: | e-commerce return of reverse logistics system performance evaluation target |
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