| 读者满意度与图书馆员工满意度的互动及实现机制研究 |
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| 引用本文： | 王会丽.读者满意度与图书馆员工满意度的互动及实现机制研究[J].图书馆学研究,2006(5):79-81. |
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| 作者姓名： | 王会丽 |
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| 作者单位： | 河南大学图书馆 |
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| 摘 要： | 读者满意度和员工满意度研究体现了图书馆管理和服务理念的进步，实现二者的良性互动是图书馆在新时代环境中以人为本、和谐发展的必然要求。树立以人为本、和谐发展的价值观、切实抓好满意度调查、实施必要的管理创新是实现二者互动的根本途径。
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| 关 键 词： | 读者满意度 员工满意度 图书馆管理 图书馆服务 互动 |
Study on the interaction and realization between reader satisfaction and librarian satisfaction |
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| Wang Huili.Study on the interaction and realization between reader satisfaction and librarian satisfaction[J].Researches in Library Science,2006(5):79-81. |
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| Authors: | Wang Huili |
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| Abstract: | Reader satisfaction and librarian satisfaction reflect the progress of management and service concepts of library. To realize their interaction is the necessary request for harmonious library development oriented people in the varied times. There are three fundamental measures to archieve it. setting up the new -typed view of value ; carrying out really surveys of satisfaction; putting the necessary management innovation into effect. |
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| Keywords: | reader satisfaction librarian satisfaction library management library service interaction |
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