| 基于ITIL的电子政务运维管理研究 |
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| 引用本文： | 夏西平,龙朝阳.基于ITIL的电子政务运维管理研究[J].图书情报工作,2009,53(19):117-120. |
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| 作者姓名： | 夏西平 龙朝阳 |
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| 作者单位： | 湘潭大学公共管理学院 |
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| 摘 要： | 在分析国内外电子政务运维现状、实践与发展趋势的基础上，结合IT服务管理的全球最佳实践，探索中国电子政务运维实施ITIL的最佳路径与成功的关键因素。
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| 关 键 词： | ITIL 电子政务 运维管理 |
| 收稿时间： | 2009-03-13 |
| 修稿时间： | 2009-06-09 |
Research on E-Government Operation Management Based on ITIL |
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| Xia Xiping,Long Zhaoyang.Research on E-Government Operation Management Based on ITIL[J].Library and Information Service,2009,53(19):117-120. |
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| Authors: | Xia Xiping Long Zhaoyang |
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| Institution: | Public Management School of Xiangtan University, |
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| Abstract: | Based on the analysis of the current situation, practice and development trend of egovernment operation management, the authors make a research on the best route and key factors，combining with the best practice of IT service management，for the success to China’s ITIL implementation in egovernment operation management. |
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| Keywords: | ITIL |
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