| 学科馆员服务中的用户沟通问题研究 |
| |
| 引用本文： | 沈艳红.学科馆员服务中的用户沟通问题研究[J].图书情报工作,2009,53(13):104-128. |
| |
| 作者姓名： | 沈艳红 |
| |
| 作者单位： | 江南大学图书馆 |
| |
| 摘 要： | 研究学科馆员服务中的用户沟通问题具有理论意义和现实意义。通过回顾学科用户研究现状，分析学科用户沟通的作用和具体过程，提出在目前的学科馆员服务实践中主要有4种用户沟通障碍：编码与解码的差异性障碍；人际交往障碍；学科障碍；沟通环境方面的障碍；针对上述障碍提出5项改进策略。
|
| 关 键 词： | 学科馆员 学科服务 用户沟通 用户研究 沟通障碍 |
| 收稿时间： | 2008-11-10 |
| 修稿时间： | 2009-02-03 |
On the Information Communication between the Subject-Librarian and the Subject-User |
| |
| Shen Yanhong.On the Information Communication between the Subject-Librarian and the Subject-User[J].Library and Information Service,2009,53(13):104-128. |
| |
| Authors: | Shen Yanhong |
| |
| Institution: | Library of Jiangnan University， |
| |
| Abstract: | Researching on subject users’ communication in subject library service has theoretic meaning and practical meaning. The paper reviews research situation of subject user and analyzes the communication’s roles and its approach process.Then it proposes that there are four barriers in service practice:difference barrier between coding and decoding,human communication barrier, subject barrier,and communication environment barrier.The paper also puts outward five effective measures. |
| |
| Keywords: | subject librarian information communication research on reader barrier to communication |
| 本文献已被 万方数据 等数据库收录！ |
| 点击此处可从《图书情报工作》浏览原始摘要信息 |
| 点击此处可从《图书情报工作》下载免费的PDF全文 |
