Business intelligence governance framework in a university: Universidad de la costa case study |
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| Institution: | 1. Politecnico di Milano(Polimi), Department of Management, Economics and Industrial Engineering, Via Lambruschini, 4/B, 20156 Milano, Italy;2. Mediterranean Institute for Transplantation and Advanced Specialized Therapies (IRCCS-ISMETT), Discesa dei Giudici, 4, 90133 Palermo, Italy;3. Universidad Politécnica de Madrid (UPM), Department of Industrial Engineering, Business Administration and Statistics, Calle de José Gutiérrez Abascal, 2, 28006 Madrid |
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| Abstract: | Universities and companies have decision-making processes that allow to achieve institutional objectives. Currently, data analysis has an important role in generating knowledge, obtaining important patterns and predictions for formulating strategies. This article presents the design of a business intelligence governance framework for the Universidad de la Costa, easily replicable in other institutions. For this purpose, a diagnosis was made to identify the level of maturity in analytics. From this baseline, a model was designed to strengthen organizational culture, infrastructure, data management, data analysis and governance. The proposal contemplates the definition of a governance framework, guiding principles, strategies, policies, processes, decision-making body and roles. Therefore, the framework is designed to implement effective controls that ensure the success of business intelligence projects, achieving an alignment of the objectives of the development plan with the analytical vision of the institution. |
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| Keywords: | Business intelligence Governance University Analytics Decision making |
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