Service quality: Research perspectives | Service Quality: Research Perspectives,Benjamin Schneider,Susan S. White,Sage Publications,Thousand Oaks,CA (2004), 185 pp. $34.95. ISBN 0-7619-2147-8 (paper). $69.95. ISBN 0-7619-2146-X (hardcover) |
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| Institution: | 1. Department of Civil Engineering, Indian Institute of Technology Delhi, 110016, India;2. Department of Civil Engineering & Transportation Research and Injury Prevention Centre, Indian Institute of Technology Delhi, 110016, India |
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