| 现代饭店业员工满意度动态管理探析 |
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| 引用本文： | 罗晓彬,王汝辉,赵潇潇.现代饭店业员工满意度动态管理探析[J].绵阳师范学院学报,2005,24(6):22-26. |
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| 作者姓名： | 罗晓彬 王汝辉 赵潇潇 |
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| 作者单位： | 四川师范大学旅游学院,成都,610066 |
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| 摘 要： | 目前，饭店业员工较高的流动比例已成为制约饭店业发展的制肘。员工的满意度是饭店稳定发展的基础，同时也是饭店人力资源管理的中心。泰文在吸收已有研究成果的基础上，以管理学中的仝过程管理理念为指导，从员工满意度的概念、内涵等方面着手，对员工的全过程实行动态追踪管理，以提升员工的满意度。
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| 关 键 词： | 饭店业 员工满意度 全过程管理 动态化 |
| 文章编号： | 1672-612x(2005)06-0022-05 |
| 收稿时间： | 09 12 2005 12:00AM |
| 修稿时间： | 2005年9月12日 |
All-Process Management of Employee Satisfaction in Hotel Industry |
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| LUO Xiao-bing,WANG Ru-hui,ZHAO Xiao-xiao.All-Process Management of Employee Satisfaction in Hotel Industry[J].Journal of Mianyang Normal University,2005,24(6):22-26. |
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| Authors: | LUO Xiao-bing WANG Ru-hui ZHAO Xiao-xiao |
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| Institution: | Tourism Institute, Sichuan Normal University, Chengdu 610066 |
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| Abstract: | Today, high staff turnover has retarded the development of hotel industry. Employee satisfaction, being the focus of human resource management, provides the foundation for stable development of hotel. Based on past studies, this thesis takes the advantage of dynamic tracking management in staff' s all working process with the guidance of an all-process management concept to improve employee satisfaction from its conception, connotation and impact factors. |
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| Keywords: | hotel industry employee satisfaction all-process management dynamic |
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