Measuring patients' communication apprehension about interacting with physicians: Instrument development |
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| Authors: | Joe Ayres Noelle Colby‐Rotell Paul Mark Wadleigh Tim Hopf |
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| Institution: | 1. Professor of Communication , Washington State University , Pullman, WA, 99164–2520;2. Communication Consultant, Pairie City, OR, 97869;3. Graduate student at Washington State University , Pullman, WA, 99164–2520 |
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| Abstract: | The purpose of these studies was to develop an instrument to measure patients' perceived communication apprehension in patient/physician interactions. In the first stydy, a five item Patients' Report of Communication Apprehension with Physicians (PRCAP) was developed. The scale appears to be a reliable, unidimensional scale which shows a moderate positive correlation with the Personal Report of Communication Apprehension (PRCA), a moderate negative correlation with willingness to communicate (WTC), and a moderate negative correlation with self‐perceived communication competence (SPCC). In the second study, designed to assess the predictive validity of the PRCAP, those who scored one standard deviation above the mean on the PRCAP reported being less satisfied with their interactions with physicians than those who scored one standard deviation below the mean on the PRCAP. It appears the PRCAP is a reliable and valid instrument that can be employed to pursue issues involving the role of CA in patient/physician interactions. |
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| Keywords: | Classroom Climate Depersonalization Emotional Exhaustion Teacher Burnout Trait Verbal Aggressiveness |
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