| 高职酒店管理专业学生服务意识的培养研究 |
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| 引用本文： | 张秋埜.高职酒店管理专业学生服务意识的培养研究[J].南宁职业技术学院学报,2005,10(2):50-53. |
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| 作者姓名： | 张秋埜 |
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| 作者单位： | 浙江经济职业技术学院,工商管理系,浙江,杭州,310012 |
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| 摘 要： | 服务意识是酒店服务产品的生命力,是服务质量的关键,是服务工作的灵魂,是从事酒店服务行业员工素质的关键标志。目前,高职院校酒店管理专业的学生由于种种原因,普遍缺乏服务意识。因此,应在课堂上、环境中加强学生服务意识的教育与培养。
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| 关 键 词： | 酒店管理专业 服务 服务意识 培养 |
| 文章编号： | 1009-3621(2005)02-0050-04 |
| 收稿时间： | 03 17 2005 12:00AM |
| 修稿时间： | 2005年3月17日 |
Research on Training of Students' Service Awareness of Management Major of Higher Vocational Schools |
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| ZHANG Qiu-ye.Research on Training of Students'''' Service Awareness of Management Major of Higher Vocational Schools[J].Journal of Nanning Polytechnic,2005,10(2):50-53. |
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| Authors: | ZHANG Qiu-ye |
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| Institution: | Business Administration Department of Zhejiang Economic Polytechnic, Hangzhou 310012, China |
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| Abstract: | Service awareness is the power to product of hotel service, the key of service quality, the soul of service work and as well as a signal of the quality of those who work for hotels. Currently, students lack of service awareness, so educating and training should go to strengthen student's service aware. |
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| Keywords: | hotel specialty service service awareness training |
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