End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systems |
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| Authors: | Ignacio Aedo Paloma Díaz John M Carroll Gregorio Convertino Mary Beth Rosson |
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| Institution: | aComputer Science Department, Universidad Carlos III de Madrid, Avda de la Universidad 30, 28911 Leganés, Spain;bCollege of Information Science and Technology, Pennsylvania State University, University Park, PA 16802, USA;cPalo Alto Research Center, 3333 Coyote Hill Road, Palo Alto, CA 94304, USA |
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| Abstract: | Response to large-scale emergencies is a cooperative process that requires the active and coordinated participation of a variety of functionally independent agencies operating in adjacent regions. In practice, this essential cooperation is sometimes not attained or is reduced due to poor information sharing, non-fluent communication flows, and lack of coordination. We report an empirical study of IT-mediated cooperation among Spanish response agencies and we describe the challenges of adoption, information sharing, communication flows, and coordination among agencies that do not share a unity of command. We analyze three strategies aimed at supporting acceptance and surmounting political, organizational and personal distrust or skepticism: participatory design, advanced collaborative tools inducing cognitive absorption, and end-user communities of practice. |
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| Keywords: | Emergency management information systems IS acceptance Participatory design |
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