User-design in the creation of human learning systems |
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| Authors: | Alison A Carr |
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| Institution: | (1) Instructional Systems, College of Education at Pennsylvania State University, USA |
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| Abstract: | Systems theory and thinking are fundamental for the effective application of human performance technologies and instructional
design to organizational and educational change efforts. One of the cornerstones of systemic change is the involvement of
all stakeholders in what is termed participatory- or user-design. While the value of including the users in the creation of
large systems of education and human performance (such as training, computer systems, and curriculum) is apparent, the reality
of such inclusive efforts has a history of failure. Meeting the challenge of shifting power dynamics, empowering stakeholders
and educating for design must, at some level, fall to the leaders of any dynamic organization. This paper describes systemic
change as a context for user-design and defines user-design in that context. Approaches to user-design are explored, including
ethnographic field methods, cooperative design, and action research-based user-design as applied to the creation and implementation
of new technologies. A proposed research plan for the advancement of user-design practice concludes the work. |
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