| 加强服务意识提高服务质量 |
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| 引用本文： | 周又聪.加强服务意识提高服务质量[J].实验室研究与探索,2011(9):370-372. |
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| 作者姓名： | 周又聪 |
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| 作者单位： | 武汉大学实验室与设备管理处 |
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| 摘 要： | 鉴于高校设备管理工作涉及面广、工作量大,高校设备管理人员一方面要进一步提高自身的政治和业务素质,另一方要不断增强服务意识、提高服务质量。提出了加强高校仪器设备管理人员的服务意识并提高服务质量具体措施:强化管理职能,做好仪器设备管理工作;与院系团结协作努力做好服务工作;提高管理队伍素质,稳定设备管理队伍;创建学习型组织,建立良好和谐的工作环境。
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| 关 键 词： | 仪器设备 管理队伍 服务意识 |
Enhancing the Service Awareness of Management Staff and Improving Service Quality |
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| ZHOU You-cong.Enhancing the Service Awareness of Management Staff and Improving Service Quality[J].Laboratory Research and Exploration,2011(9):370-372. |
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| Authors: | ZHOU You-cong |
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| Institution: | ZHOU You-cong(Office of Equipment and Laboratory Management,Wuhan University,Wuhan 430072,China) |
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| Abstract: | Good management of equipment for teaching and research in the university is of great significance.University equipment management involves a wide range of work.Equipment managers,on the one hand,should improve their political and professional qualities,and on the other hand,should enhance their service awareness and improve service quality continuously.Measures to strengthen the service awareness of management staff and to improve the quality of service are proposed. |
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| Keywords: | equipment management team service awareness |
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