| 构建图书馆诚信服务体系初探 |
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| 引用本文： | 沙振江.构建图书馆诚信服务体系初探[J].津图学刊,2004(1):23-25. |
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| 作者姓名： | 沙振江 |
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| 作者单位： | 江苏大学图书馆 江苏镇江 212013 |
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| 摘 要： | 图书馆构建诚信服务体系，具有深远的现实意义。职业道德、制度规范、服务质量、信息导向和知识产权保护等是构成该体系的要素。为保证该体系正常运转和不断完善，必须在馆员教育、用户宣传、信息反馈、监督机制等方面做出努力。
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| 关 键 词： | 图书馆 读者服务 诚信服务 职业道德建设 制度建设 服务质量 知识产权保护 馆员教育 用户宣传 信息反馈 监督机制 |
An Exploratory Study of a Credible Service System in Libraries |
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| Sha Zhen-jiang.An Exploratory Study of a Credible Service System in Libraries[J].Tianjin Library Journal,2004(1):23-25. |
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| Authors: | Sha Zhen-jiang |
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| Abstract: | This paper explains the elements which constitute a credible service system in libraries, including professional ethics, policy and regulation, service quality, information orientation and intellectual property protection and so on. In order to ensure the normal operation and constant perfection of this system, efforts have to be made in educating librarians, implementing information feedback mechanisms, and setting up a supervisory system. |
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| Keywords: | Library Credibility Service System |
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