The service university in a service society: The Oslo case |
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| Authors: | Arild Tjeldvoll Kristine Holtet |
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| Institution: | (1) University of Oslo, Institute for Educational Research, Helga Engs Building, P.O., N-0317 Oslo, Norway |
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| Abstract: | This article aims at presenting the University of Oslo as a case of a Scandinavian university experiencing policy and structural changes as a consequence of changes in government's thinking on university finance. In this situation the active marketing of research based services might be a new source of revenue, and hence the following question comes up: How is the service function of the University perceived by the University and its clients in the Oslo region? The University of Oslo case is explored by reviewing available policy documents, statistics, regulations, charters and legal acts issued by the university itself and the Ministry of Education. In addition, information obtained through interviews with key actors at the university and key clients of the Oslo region, is presented. The study concludes that the University of Oslo is taking careful steps in the service direction. |
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