Emergency management in the changing world of social media: Framing the research agenda with the stakeholders through engaged scholarship |
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| Institution: | 1. Royal Holloway University of London, UK;2. The University of Sydney Business School, Australia;1. University of Eastern Finland, Business School, P.O. Box 111, FI-80101 Joensuu, Finland;2. HAAGA-HELIA University of Applied Sciences, Ratapihantie 13, FI-00520 Helsinki, Finland;1. School of Economics and Management, Xidian University, Xi’an, Shaanxi, 710071, China;2. Fox School of Business, Temple University, Philadelphia, PA 19122, USA;3. Robinson College of Business Administration, Georgia State University, Atlanta, GA 30302, USA;1. Department of Business Administration, Zhejiang University of Technology, Zhejiang, China;2. Department of Information Management, Ming Chuan University, Taoyuan, Taiwan, ROC;1. Division of Construction Engineering and Management, Purdue University, 550 Stadium Mall Dr., West Lafayette, IN, 47907, USA;2. School of Informatics, University of Skövde, Högskolevägen Box 408, 54128 Skövde, Sweden;1. School of Management, Swansea University Bay Campus, Fabian Way, Swansea, SA1 8EN, UK;2. Department of Management Information Systems, Faculty of Economics and Administration, King Abdulaziz University, Jeddah 21589, Saudi Arabia |
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| Abstract: | The use of social media and Web 2.0 platforms is proliferating and affecting different formal and highly structured organisations including public safety agencies. Much of the research in the area has focussed on public use of social media during an emergency as well as how emergency agencies benefit from the data and information generated by this process. However, there is little understanding of “what are the operational implications of this public use on emergency management agencies and how does social media either positively or negatively impact these operations”? In order to progress research into this topic, we chose an engaged scholarship framework to shape a research agenda with the active participation of stakeholders. Hence, we conducted a series of workshops primarily involving over 100 public safety practitioners working in the area of disasters and emergency management who work in public safety agencies, humanitarian organisations, volunteering online platforms and volunteer groups in addition to 20 academics working on this area of enquiry. The findings highlight six different challenges that emergency responding organisations currently face in relation to social media use. We conceptualise these challenges as creating six operational tension zones for organisations. We discuss these tensions and their implications for future research and practice. |
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| Keywords: | Web 2 0 Digital platforms Social media Emergency management Flash volunteering Emergency response Community volunteering Engaged scholarship |
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