| 基于内部顾客满意的高校人力资源管理研究 |
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| 引用本文： | 邢周凌.基于内部顾客满意的高校人力资源管理研究[J].辽宁师范大学学报(社会科学版),2008,31(5):80-81. |
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| 作者姓名： | 邢周凌 |
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| 作者单位： | 南昌大学,管理科学与工程系,江西,南昌,330031 |
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| 摘 要： | 科学发展观的最高宗旨是人的全面发展。高校人力资源管理中的“人本化”要从高校层面转向教职员工层面，将教职员工作为内部顾客，以教职员工为中心，目的是人性的解放；而高校组织绩效、办学效益和科研水平只是这一过程的结果。
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| 关 键 词： | 以人为本 内部顾客满意 人力资源管理 |
The Research of Human Resources Management in Universities Based on Internal Customer Satisfaction |
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| XING Zhou-ling.The Research of Human Resources Management in Universities Based on Internal Customer Satisfaction[J].Journal of Liaoning Normal University(Social Science Edition),2008,31(5):80-81. |
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| Authors: | XING Zhou-ling |
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| Institution: | XING Zhou-ling (Department of Management Science and Engineering, Nanchang University, Nanchang 330031, China) |
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| Abstract: | The mission of scientific outlook of development is human being's full-scale development."Considering human beings as the most valuable assets" in human resources management of universities need to be transferred from university level to staff level and treat teaching staff as internal customers with the staff as the core to achieve liberation of humanity while university organization effectiveness,profit and research level are the results of its process. |
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| Keywords: | considering human beings as the most valuable assets internal customer satisfaction human resources management |
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