Storage and retrieval of e-mail in a business environment: An exploratory guide |
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| Authors: | Maureen L Mackenzie |
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| Institution: | School of Business, Dowling College, Idle Hour Boulevard, Oakdale, NY 11769, USA |
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| Abstract: | Executives recognize the value of maintaining access to information. More managers filter their own e-mail rather than have assistants do this task. Organizing and storing data for future use are left to the personal preference of the individual manager. Is this in the best interest of the organization? Are data being stored in a manner causing them to be irretrievable in the future? Are irrelevant data being stored? This study investigates the strategies used to store and retrieve e-mail. The results revealed that the primary search strategy was a reliance on memory. The labels assigned to the e-mail folders triggered the user's memory. Although, in the short term, memory is sufficient for organizing and retrieving information, the lack of transferability and preservation of this information poses a danger. The association between the electronic file label and the stored information is unique to the manager and may lead to inaccessibility of relevant corporate knowledge in the future. |
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