A usability evaluation of the Obamacare website |
| |
| Institution: | 1. Graduate School of Management, Clark University, Worcester, MA 01610-1477, USA;2. Fundacion Universidad de las Americas Puebla, Business School, CS 213F Santa Catarina Martir, San Andres Cholula, Puebla 72810, Mexico;3. Faculty of Business Administration, Information Systems Department, Université Laval, G1k 0A6, Quebec, QC, Canada;1. School of Public Affairs and Administration, Rutgers University, Newark, New Jersey, USA;2. School of Management, New Jersey Institute of Technology, Newark, New Jersey, USA;3. School of Public Affairs and Administration, Rutgers University, Newark, New Jersey, USA;1. Dept. of Public Administration, University of North Texas, USA;2. Dept. of Media & Communication, Yeungnam University, South Korea |
| |
| Abstract: | The healthcare.gov website, popularly called the Obamacare website, was off to a rough start. Although infrastructure issues received a great deal of media attention, the site has had its fair share of interface design problems. Drawing on the usability guidelines on the government site of usability.gov, we developed a survey instrument that comprised 16 dimensions to form overall usability. Based on a survey of 374 citizens, we found that usability strongly predicted citizen satisfaction with the website and intention to use the website. Six out of the 16 dimensions of usability emerged as significant in driving overall usability perceptions. In addition to key theoretical implications for e-government and usability research, our work offers practical implications for the healthcare.gov website and e-government web applications in general. |
| |
| Keywords: | |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
