The circular continuum of agencies,public libraries,and users: A model of e-government in practice |
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| Institution: | 1. Laboratoire d’informatique formelle, Université du Québec à Chicoutimi, 555 boul. de l’Université, Chicoutimi, Québec, Canada, G7H 2B1;2. Univ. Grenoble Alpes, CNRS, Inria, Grenoble INP, LIG, 38000 Grenoble, France;1. University of Washington, The Information School, Mary Gates Hall, Suite 370C, MS 352840, Seattle, WA 98195-2840, USA;2. School of Management, Swansea University, Swansea, United Kingdom;1. Rockefeller College of Public Administration and Policy, University at Albany, SUNY, 187 Wolf Road, Suite 301, Albany, NY 12205, USA;2. Department of Economics, University of Muhammadiyah at Malang, Indonesia, Jl. Raya Tlogomas no. 246, Malang, East Jawa, Indonesia;3. Center for Technology in Government, University at Albany, SUNY, 187 Wolf Road, Suite 301, Albany, NY 12205, USA;4. College of Computing and Information, University at Albany, SUNY, 135 Western Avenue, Albany, NY 12222, USA |
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| Abstract: | When e-government first became a viable solution to the dissemination of government information, experts believed that the rise of direct government-to-citizen (G2C) services would improve government transparency, foster civic engagement, and offer new and innovative service possibilities. It soon became clear, however, that not all users received the type of information, instruction, or services that they needed through this arrangement, giving rise to the need for an intermediary in this continuum of interaction. Increasingly, public libraries fulfill this role. Instead of direct government-to-user interaction, government information and services flow through channels from agency to public librarian to user, from user back up to agency, and from agency to user to public librarian. Based upon research conducted in collaboration with public libraries, government agencies, state library agencies, and a national library association in the United States, this paper expands on the idea of these multiple pathways of information and services, offering a practical model of e-government. |
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