A Cross Cultural Investigation of Age Stereotypes and Communication Perceptions of Older and Younger Workers in the USA and Thailand |
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| Authors: | Robert M McCann Shaughan A Keaton |
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| Institution: | 1. Anderson School of Management, University of California at Los Angeles , Los Angeles , California , USA robert.mccann@anderson.ucla.edu;3. Department of Communication Studies , Louisiana State University , Baton Rouge , Louisiana , USA |
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| Abstract: | This research assesses younger worker perceptions of older and same age worker stereotypes and communication in the USA and Thailand. Results indicate that older workers are generally seen by younger workers as more uncomfortable with new technology, less flexible and more cautious on the job, and more loyal (and having fewer absences) to the organization than younger workers. As compared to younger American workers, younger Thai workers agree more with negative stereotype items that older workers make more mental mistakes, are slower to adapt to new technology, are more fearful of technology, and are less flexible at work. But they also agree more with positive stereotype items that older workers are absent less, have a better attitude toward work, and have a higher level of commitment to the organization than younger workers. In terms of their communication, younger Thai workers perceive both other younger Thai workers and older Thai workers as exhibiting more avoidant communication than their counterparts from the USA. The younger Thai workers also perceive members of their own age in-group as communicating in a more nonaccommodating manner than younger American workers. Implications for the aging process across cultures and the workplace are discussed. |
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