| 关系质量对质量管理实践和绩效的调节效应 |
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| 引用本文： | 宋永涛,苏秦,姜鹏.关系质量对质量管理实践和绩效的调节效应[J].科研管理,2011,32(4):69-75. |
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| 作者姓名： | 宋永涛 苏秦 姜鹏 |
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| 作者单位： | （1.西安交通大学管理学院,陕西 西安710049； 2.机械制造系统工程国家重点实验室，陕西 西安710049； 3.过程控制与效率工程教育部重点实验室，陕西 西安710049） |
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| 基金项目： | 国家自然科学基金项目，％％，西安交通大学校内基金 |
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| 摘 要： | 本文在文献回顾的基础上分析了质量管理实践对质量绩效和企业绩效的影响途径，将供应链关系质量作为调节变量，探讨了它对质量管理实践和绩效关系的影响，构建了质量管理实践、质量绩效和企业绩效的影响模型，通过对陕西、宁夏、甘肃、新疆和浙江五省区企业的调查检验相关假设。结果表明，质量管理实践以内部质量绩效和外部质量绩效为中介对企业绩效有间接的正向影响，同时，供应链关系质量能够显著调节质量管理实践与内部质量绩效的关系。
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| 关 键 词： | 质量管理实践 质量绩效 企业绩效 供应链关系质量 |
| 收稿时间： | 2009-05-06 |
| 修稿时间： | 2010-01-06 |
The effect of relationship quality on quality management practice and performance |
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| Song Yongtao,Su Qin,Jiang Peng.The effect of relationship quality on quality management practice and performance[J].Science Research Management,2011,32(4):69-75. |
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| Authors: | Song Yongtao Su Qin Jiang Peng |
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| Institution: | (1. School of Management, Xi’an Jiaotong University, Xi’an 710049, China; 2. State Key Laboratory for Manufacturing Systems Engineering, Xi’an 710049, China; 3. The Key Lab of the Ministry of Education for Process Control and Efficiency Engineering, Xi’an 710049, China) |
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| Abstract: | The influence of quality management practices on quality performance and firm performance is analyzed based on the literature review.Supply chain relationship quality is introduced as a regulative variable to discuss its regulative effect on the relationship between quality management practices and quality performance and firm performance.A conceptual model incorporating quality management practices,quality performance,and firm performance is examined by using the data collected from firms in Shaanxi,Ningxi... |
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| Keywords: | quality management practice quality performance firm performance supply chain relationship quality |
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