| Abstract: | This article describes a cost-benefit analysis study which resulted in unfavorable financial outcomes and discusses how this result became a learning opportunity for human performance development (HRD) professionals in the organization. Demonstrating the contributions of human performance development/performance improvement (HRD/PI) programs through cost-benefit analysis is a continuing need in organizations. However, most cost-benefit analysis case studies have reported favorable financial results. While these results may help raise the perceived status of the field, in fact, reporting unfavorable results may provide a richer professional learning opportunity than otherwise might be available. |
