| 知识流程外包的产生与发展 |
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| 引用本文： | 甘春梅,段钊,杨娟娟.知识流程外包的产生与发展[J].图书情报工作,2010,54(12):9-21. |
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| 作者姓名： | 甘春梅 段钊 杨娟娟 |
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| 作者单位： | 华中师范大学信息管理系 |
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| 基金项目： | 教育部新世纪优秀人才支持计划项目，华中师范大学科研项目 |
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| 摘 要： | 随着服务外包向价值链高端移动，衍生出一类新的服务外包类型--知识流程外包（KPO）。从知识服务的需求、服务外包战略的升级和信息技术的应用支持三个层面分析知识流程外包的产生背景，基于成本、人才、市场和战略四大要素维度阐述知识流程外包的发展动因，应用SWOT方法分析中国知识流程外包的发展现状，并提出相应的发展策略。
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| 关 键 词： | 知识流程外包 服务外包 产生背景 发展动因 发展策略 |
| 收稿时间： | 2010-02-26 |
| 修稿时间： | 2010-04-30 |
Origin and Development of Knowledge Process Outsourcing |
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| Gan Chunmei,Duan Zhao,Yang Juanjuan.Origin and Development of Knowledge Process Outsourcing[J].Library and Information Service,2010,54(12):9-21. |
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| Authors: | Gan Chunmei Duan Zhao Yang Juanjuan |
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| Institution: | Information Management Department of Huazhong Normal University, |
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| Abstract: | As the service outsouring moves toward the upper end of value chain, knowledge process outsuwting (KPO), a new type of serice outsourcing, has developed. This paper analyzes the background of KPO advent from three aspects known as need of knowledge service, updating of service outsourcing strategy and support of information technology application, and then demonstrates four important motives that drive KPO development namely cost, human resource, market and strategy. Finally the current situation of KPO in China is illustrated by SWOT strategies for KPO’s future development are provided. |
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| Keywords: | knowledge process outsourcing service outsourcing origin motive strategy |
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