| 基于流程挖掘的企业竞争情报采集研究 |
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| 引用本文： | 张玉峰,王翠波,吴金红.基于流程挖掘的企业竞争情报采集研究[J].中国图书馆学报,2008,34(2). |
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| 作者姓名： | 张玉峰 王翠波 吴金红 |
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| 作者单位： | 武汉大学信息管理学院,430072 |
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| 摘 要： | 业务流程能力是企业核心竞争力的重要体现。而流程知识是竞争情报的重要来源。流程知识具有高价值性和可获得性的特点。流程知识的获取有隐性知识获取和显性知识获取两种获取方法。将数据挖掘技术引入到流程知识的获取中。构建了基于流程挖掘的企业竞争情报采集模型,并通过实例介绍了流程挖掘在竞争情报中的具体应用。
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| 关 键 词： | 企业竞争情报 流程知识 流程挖掘 情报采集 |
A Study on the Collecting of Enterprise Competitive Intelligence Based on Process Mining |
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| Zhang Yufeng,Wang Cuibo and Wu Jinhong.A Study on the Collecting of Enterprise Competitive Intelligence Based on Process Mining[J].Journal of Library Science In China,2008,34(2). |
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| Authors: | Zhang Yufeng Wang Cuibo and Wu Jinhong |
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| Institution: | Zhang Yufeng |
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| Abstract: | Business process capacity is an important factor of enterprise core competence,while knowledge is an important source of competitive intelligence.Process knowledge has the characteristics of high values and availability. There are two methods for the acquisition of process knowledge,i.e.tacit knowledge acquisition and explicit knowledge acquisition.The authors introduce techniques of data mining into the acquisition of process knowledge,and construct a model for the acquisition and arrangement of enterprise competitive intelligence,which is based on process mining.In addition,they study some cases for the application of process mining in competitive intelligence. |
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| Keywords: | Enterprise competitive intelligence Process knowledge Process mining Collecting of intelligence |
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