| 微笑服务对高校图书馆服务质量的影响 |
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| 引用本文： | 郭香.微笑服务对高校图书馆服务质量的影响[J].佳木斯教育学院学报,2012(3):96-96. |
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| 作者姓名： | 郭香 |
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| 作者单位： | 渤海大学图书馆 辽宁锦州121013 |
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| 摘 要： | 微笑是世界上最美丽的语言,微笑是人际交往、服务工作中最好的"润滑剂"。作为现代高校图书馆,高校图书馆服务工作的好坏直接影响着图书馆的服务质量,而图书馆的"微笑服务"将使图书馆的服务模式发生质的飞跃。
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| 关 键 词： | 微笑服务 服务质量 |
Smiling service of university library the influence on the quality of service |
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| Guo Xiang.Smiling service of university library the influence on the quality of service[J].Journal of Jiamusi Education Institute,2012(3):96-96. |
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| Authors: | Guo Xiang |
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| Institution: | Guo Xiang(Bohai University Library,Jinzhou Liaoning,121013,China) |
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| Abstract: | Smile is the most beautiful language in the world,smile is the best "lubricant" in interpersonal relationships and service.As the modern university library,the university library service work quality directly influences the quality of the library service,and the library "smiling service" will make the library’s service pattern to have qualitative leap. |
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| Keywords: | smile services service quality |
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