| 我国咨询企业质量管理标准探讨 |
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| 引用本文： | 尚珊.我国咨询企业质量管理标准探讨[J].图书情报工作,2005,49(5):124-126,130. |
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| 作者姓名： | 尚珊 |
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| 作者单位： | 山西大学管理学院 太原 030006 |
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| 摘 要： | 论述咨询企业质量管理的重要性及服务质量差距理论在咨询企业质量管理中的应用,指出提高咨询企业管理水平的根本之路,在于树立咨询企业的质量观念,制定和推行咨询行业质量标准,建立规范的质量管理体系。借鉴服务质量差距理论,提出适合我国咨询企业质量管理的评价体系。
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| 关 键 词： | 质量管理 标准 咨询企业 中国 |
| 收稿时间： | 2004-08-31 |
| 修稿时间： | 2004-10-13 |
Standards of Quality Control over Consulting Companies in China |
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| Shang Shan.Standards of Quality Control over Consulting Companies in China[J].Library and Information Service,2005,49(5):124-126,130. |
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| Authors: | Shang Shan |
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| Institution: | Management College of Shanxi University, Taiyuan 030006 |
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| Abstract: | This paper probes into the importance of quality control over consulting companies. It points out that the basic way for consulting companies to improve their management level is to set up quality-oriented ideas, carry out control standards to evaluate consultation quality and improve the customer's satisfaction constantly. Finally, the paper proposes that a system for evaluating the quality of consulting companies needs to be set up in China. |
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| Keywords: | quality control standards consulting company China |
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