| “以读者为中心”的高校图书馆服务质量提升策略 |
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| 引用本文： | 王红英.“以读者为中心”的高校图书馆服务质量提升策略[J].扬州教育学院学报,2012,30(2):92-94. |
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| 作者姓名： | 王红英 |
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| 作者单位： | 常州大学,江苏常州,213164 |
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| 摘 要： | 高校图书馆为满足师生文献信息需求,服务教学和科研做出巨大贡献.传统的管理办法更多的是站在图书馆立场上,强调工作的便利性,这已远不能满足当前新形势对图书馆服务的需求.因此,本文结合工作实际,从强化读者服务的柔性管理、创建方便快捷的服务方式、提高图书馆员综合素质等方面探讨了高校图书馆“以读者为中心”,提高读者服务工作质量应采取的一系列措施.
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| 关 键 词： | 高校图书馆 以读者为中心 读者服务 |
Strategies for Improving the Service Quality of Reader-centered University Libraries |
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| WANG Hong-ying.Strategies for Improving the Service Quality of Reader-centered University Libraries[J].Journal of Yangzhou College of Education,2012,30(2):92-94. |
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| Authors: | WANG Hong-ying |
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| Institution: | WANG Hong-ying(Changzhou University,Changzhou 213164,China) |
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| Abstract: | To meet the information demands of teachers and students,university libraries make great contribution to teaching and scientific research.The traditional management way stands more in the library standpoint and emphasizes the ease of work,which can’t satisfy the demand of current situation for library service.Starting from the practical work,this paper deals with a series of "reader-centered" measures and methods taken by university libraries so as to improve the service quality for readers. |
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| Keywords: | university library reader-centered reader service |
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