From vision to reality—Managing changein the provision of library and information services to nurses,midwives, health visitors and PAMs:a case study of the North Thames experience with the Inner London Consortium |
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| Authors: | Shane Godbolt Jane Williamson Andrea Wilson |
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| Abstract: | One ofthe North Thames’ pioneering consortia, the Inner London Consortium (ILC) is a complexbody which includes NHS Trusts with teaching hospital university connections, community-basedTrusts and general hospital acute Trusts. Within the consortium there are 12000 trained nurses,midwives, health visitors and other professional staff working in the professions allied to medicine(PAMs), all of whom require access to and provision of appropriate library information services. In 1994, taking into account experiences elsewhere in the Region and nationally, itbecame clear that library issues were complex and would become acute with the move of nursinglibraries from ILC Trust sites over a very short timescale. A report on the issues commissioned bythe Consortium recommended that a library project, which built on existing NHS Trust PGMDEfunded library resources and moved these to a multidisciplinary base to serve the consortiummembership, be implemented. The objective of providing access to library informationservices for nurses and PAMs was achieved. Successes that emerged from the implementationincluded: The registration in Trust libraries of almost 12000 new members within theinitial 6-month monitoring period. The development of service level agreements andstandards for the delivery of services to these new user groups. This paper describes theprocesses behind these significant and complex changes. |
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