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Serving the Patron Through Referral Lists: The Brooklyn Experience
Abstract:ABSTRACT

The Education, Job and Computer Center is a unique resource center which is located in the Central Library of the Brooklyn Public Library. The mission of this division is to provide the people of Brooklyn with the print and electronic resources that they can use to further their education or to seek employment. In the past year, the Education, Job and Computer Center served over ninety-five thousand individuals.

The Education, Job and Computer Center (EJCC) receives an average of 300 queries a week from patrons seeking information on employment, job training or educational opportunities. As a way to respond to many identical requests, the EJCC staff has created a series of twenty referral lists. Subjects covered by these lists include GED or ESL classes; services to immigrants, services for older adults, youth, women and ex-offenders; job placement or job training centers; and small business assistance programs.

The referral lists are updated annually. They can be picked up in the EJCC, or mailed to patrons upon request. The EJCC also supplies copies of the lists to the Brooklyn Public Library branches and to many community based organizations in the New York City area. Last year a total of 125,000 copies of the referral lists were produced.
Keywords:Mold  disaster management  recovery  environmental health  indoor air pollution
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