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Turning the library upside down: Reorganization using total quality management principles |
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| Authors: | Donna K Fitch Unit Coordinator Jean Thomason Associate Director Elizabeth Crabtree Wells Special Collection Coordinator |
| Abstract: | Professional staff at Samford University's Davis Library began to plan for vast organizational changes in the summer of 1990. This article describes their application of TQM principles to preparing for and implementing a restructuring of the Library and discusses the results of this reorganization. |
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