| 高职学分制改革与教学管理服务满意度实证研究 |
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| 引用本文： | 康乐.高职学分制改革与教学管理服务满意度实证研究[J].番禺职业技术学院学报,2011(6):1-4,24. |
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| 作者姓名： | 康乐 |
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| 作者单位： | 大连理工大学高等教育研究中心,辽宁大连116024 |
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| 摘 要： | 学分制改革后，高职院校教学运行管理工作发生了较大转变，基于顾客满意理论，对高职院校教学运行管理工作服务满意度进行问卷调查，了解学分制改革后教学运行管理工作服务现状，为教学运行管理工作服务质量的不断完善提供实证依据。
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| 关 键 词： | 服务满意度 高职院校 实证研究 学分制 教学管理 改革 管理工作 教学运行 |
An Analysis on Teaching Management Service Satisfaction and Credit System Reform |
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| ZHAO Liangmei,HUANG Shufen.An Analysis on Teaching Management Service Satisfaction and Credit System Reform[J].Journal of Panyu Polytechnic,2011(6):1-4,24. |
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| Authors: | ZHAO Liangmei HUANG Shufen |
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| Institution: | ZHAO Liangmei, HUANG Shufen .Department of Teaching Affairs, Guangzhou Panyu Polytechnic, Guangzhou, 511483, China) Department of Teaching Affairs, Guangzhou Sports Polytechnic, Guangzhou, 510650, China |
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| Abstract: | After credit system reforms, there is a big change in teaching management in higher vocational colleges. Based on customer satisfaction theory, this research has made a survey on service satisfaction of teaching management in higher vocational colleges to understand the present situation in teaching management service after the reform. It has also provided an empirical basis in order to improve service quality in teachin~ management. |
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| Keywords: | teaching management service satisfaction empirical analysis |
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