| 从人力资源管理的角度探讨服务绩效评估 |
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| 引用本文： | 林爱芳.从人力资源管理的角度探讨服务绩效评估[J].广州广播电视大学学报,2008,8(4):100-102. |
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| 作者姓名： | 林爱芳 |
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| 作者单位： | 广州市广播电视大学,广东,广州,510091 |
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| 摘 要： | 本文围绕服务绩效评估的思路与方法展开讨论。首先指出：服务绩效评估与产品生产绩效评估之间有着根本区别，不可简单地应用；然后重点评述了服务绩效评估的现有思路与方法，指出其贡献、不足之处和改进办法；最后从人力资源管理的角度探讨服务绩效评估问题将会成为未来研究与实践的发展方向。
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| 关 键 词： | 服务质量 绩效评估 人力资源管理 |
On the Service Performance Evaluation from the Perspective of Human Resources Management |
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| LIN Ai-fang.On the Service Performance Evaluation from the Perspective of Human Resources Management[J].Journal of Guangzhou Radio & TV University,2008,8(4):100-102. |
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| Authors: | LIN Ai-fang |
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| Institution: | LIN Ai-fang(Guangzhou Radio & TV University,Guangzhou 510091,China) |
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| Abstract: | This article discusses approaches and methods of service performance appraisal.First,the paper points out that service performance appraisal is different from product manufacturing performance appraisal.Then,the article reviews the current approaches of service performance appraisal,focusing on their advantages,disadvantages and the possible ways to improve them.Finally,the article concludes that the future research and practice will lie in the service performance appraisal from the perspective of human res... |
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| Keywords: | service quality performance appraisal human resources management |
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