Employee Perceptions of E-mail Monitoring from a Boundary Management Perspective |
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| Authors: | Jason L Snyder Karen M Cornetto |
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| Institution: | 1. Management Information Systems Department , Central Connecticut State University , snyderjal@ccsu.edu;3. Austin Independent School District , |
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| Abstract: | This research contributes to the growing body of literature exploring employee perceptions of workplace communication monitoring and surveillance by developing an explanatory model based on predictions derived from communication boundary management theory (CBM; Petronio, 1991
Petronio , S. ( 1991 ). Communication boundary management: A theoretical model of managing disclosure of private information between marital couples . Communication Theory , 1 , 311 – 335 .Crossref] , Google Scholar], 2001 American Management Association . ( 2001 ). 2001 AMA survey: Workplace monitoring and surveillance . Retrieved September 27, 2003, from http://www.amanet.org Google Scholar]). Specifically, this study explores the perceptions of workplace e-mail monitoring from a cross-section of 155 workers. The data suggest that when employees feel that there is a large amount of e-mail monitoring and believe that the monitoring is inappropriate, they respond negatively to top management. The implications of these findings are discussed. |
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| Keywords: | Boundary Management E-mail Monitoring Paranoia Privacy Surveillance |
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