| 研究图书馆服务质量评价指标构建实证研究 |
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| 引用本文： | 吴冬曼,邵敏,张喜来.研究图书馆服务质量评价指标构建实证研究[J].大学图书馆学报,2012,30(5):82-89. |
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| 作者姓名： | 吴冬曼 邵敏 张喜来 |
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| 作者单位： | 清华大学图书馆,北京,100084 |
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| 摘 要： | 该文调查和研究了基于用户需求的图书馆服务质量评价的最重要指标,通过分析和论证,建立一整套研究图书馆服务质量评价指标体系以及工作实施方案,选取一定数量研究图书馆进行实证研究。并对其中高校图书馆评价数据进行解析,可供了解研究图书馆服务现状、调整服务策略参考。
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| 关 键 词： | 研究图书馆 高校图书馆 服务质量 用户满意度 LibQUAL+ |
Empirical Research of Service Quality Measurement Indicators in Research Libraries |
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| Wu Dongman,Shao Min and Zhang Xilai.Empirical Research of Service Quality Measurement Indicators in Research Libraries[J].Journal of Academic Libraries,2012,30(5):82-89. |
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| Authors: | Wu Dongman Shao Min and Zhang Xilai |
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| Abstract: | Developing indicators of library service measurement must be in accordance with users' information needs.This paper,based on users' needs analysis,devised a set of localized indicators and proposals for research library service measurement,and made an empirical research in 19 research libraries.Particularly,analysis of the measurement results of 14 academic libraries was made in this paper,for the purpose of understanding the current situation or adjusting service strategy by the academic libraries. |
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| Keywords: | Academic Library Service Quality User Satisfaction LibQUAL+ |
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