Digital transformation toward AI-augmented public administration: The perception of government employees and the willingness to use AI in government |
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| Institution: | 1. Department of Public Policy and Public Affairs, University of Massachusetts Boston, Boston, MA, USA;2. School of Public Administration, University of Nebraska at Omaha, Omaha, NE, USA,;1. Department of Human and Social Sciences, University of Naples L''Orientale, Italy;2. Department of Economics, University of Rome Roma Tre, Italy;3. Interuniversity Department of Regional and Urban Studies and Planning, University of Turin, Italy;4. Department of law, economics, politics and modern languages, Libera Università degli Studi Maria Ss. Assunta di Roma, Italy;5. Department of Politics, Birkbeck College, University of London, UK;1. Universidade Federal do Parana, Department of Science and Information Management, 632 Prefeito Lothário Meissner Av, Jardim Botanico, Curitiba, PR, Brazil;2. Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas (FGV EAESP), Department of Technology and Data Science, 2029 9 de Julho Avenue, Bela Vista, São Paulo, SP, Brazil;3. HEC Montréal, Department of International Business, 3000 chemin de la Cote de Sainte Catherine, Montréal, Quebec H3T-2A7, Canada;1. Agency for Territorial Cohesion, Italian Presidency of the Council, Rome, Italy;2. Rockefeller College of Public Affairs and Policy, University at Albany, SUNY, Albany, New York, USA;3. Center for Technology in Government, University at Albany, SUNY, Albany, New York, USA |
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| Abstract: | Government employees play a critical role in adopting and using new technologies in government, and their attitude and willingness to use them matter in creating a sustainable and meaningful digital transformation. This study explores how the perception of government employees shapes the willingness to support the use of AI technologies in government. Based on a survey data on current government employees in the U.S., our analysis reveals that the willingness to implement and use AI technologies in government was contingent upon a series of positive and negative perceptions about the new technologies, long-term outlook on the role of AI technologies in society, and the familiarity and experience in using some form of AI applications in the past. In particular, the perception of AI enhancing the efficiency and effectiveness of the work and a positive and longer-term outlook on AI's future about human labor (as an assistant or a competitor), the perception of the technology's ultimate harm or benefit (does it harm or benefit humanity), its ability to eventually make ethical and moral judgments influenced the willingness to support AI technologies in government. A substantial proportion of the government employees in the survey sample responded that they had experienced using some form of AI applications in their work and this familiarity had a strong positive influence on their support for AI. Our findings point to the importance of training the government employees in AI technologies to improve their understanding and perception about the new technologies as well as their potentials in government that will foster a culture of innovation toward sustainable and impactful digital transformation. |
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