When do details matter? News source evaluation summaries and details against misinformation on social media |
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| Institution: | 1. Royal Holloway, University of London, School of Business and Management, London, UK;2. Seeburg Castle University, Faculty of Management, Seekirchen, Austria;3. Free University of Bozen-Bolzano, Faculty of Economics & Management, Bolzano, Italy;4. University of Johannesburg, Department of Business Management, Johannesburg, South Africa;1. School of Management, Binghamton University, The State University of New York, 4400 Vestal Pkwy E, Binghamton, NY 13902;2. Department of Information Systems and Cyber Security, The University of Texas at San Antonio, USA, One UTSA Circle, San Antonio, TX 78249, USA;1. Virginia Tech, Pamplin College of Business, Department of Business Information Technology, Blacksburg, VA 24061, USA;2. Texas Tech University, Rawls College of Business, Information Systems and Quantitative Sciences, Lubbock, TX 79409, USA;3. University of Arkansas, Sam M. Walton College of Business, Information Systems Department, Fayetteville, AR 72701, USA;1. Asia Europe Business School, Faculty of Economics and Management, East China Normal University, 155 Tanjiatang Road, Minhang District, Shanghai 200241, China;2. Macquarie Business School, Macquarie University, Balaclava Rd, Macquarie Park, NSW 2109, Australia |
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| Abstract: | News source evaluations based on fact-checking can help curb the consumption and spread of fake news on social media. Prior research has primarily considered source evaluations with intuitive icons that indicate whether or not news sources are reputable. But can we increase the power of these icons by adding more detailed information about the evaluation that explains the reasons for the icon? What additional benefit would such evaluation details bring? Would they have the same effect for both positive and negative evaluations? We conducted two online experiments to understand the effects of a source evaluation icon (a positive or negative summary of the evaluation) and more detailed evaluation information explaining the reasons for the icon. Our results show an asymmetric effect of positive and negative icons and details. Negative icons reduced the believability of the articles, but adding evaluation details supporting the icon had no additional effect. In contrast, positive icons had no significant effects, but adding evaluation details significantly increased believability. We also found that users were more likely to view the evaluation details when the content of the article aligned with their pre-existing opinions, but the valence of the icon (positive or negative) did not affect this decision. |
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| Keywords: | Fake news Misinformation Social media Fact-checking Source evaluation Evaluation details |
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