Consumer Health Reference Interview: Ideas for Public Librarians |
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| Authors: | Lili Luo |
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| Institution: | 1. San Jose State University, San Jose, California, USAlili.luo@sjsu.edu |
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| Abstract: | This two-stage study seeks to help public librarians become better prepared, and more confident and competent, when answering medical/health questions. At the first stage, eleven barriers that public librarians often encounter in the consumer health reference interview were identified through a comprehensive literature review, and at the second stage, input from professional consumer health librarians on how to overcome the barriers was gathered via a qualitative survey. Findings of the study provide concrete and practical strategies that will help public librarians more successfully conduct the reference interview to assist library users in their health information-seeking journey. |
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| Keywords: | health information service health reference service reference interview public library |
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